Privacy policy

Last updated: October 23, 2025

The Board Haus operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Board Haus is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using or accessing any of the Services, you acknowledge that you have read and understand this Privacy Policy and consent to our collection, use, and disclosure of your personal information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact details — name, address, billing and shipping address, phone number, and email address.

  • Financial information — payment method, credit/debit card numbers, financial account details, and transaction information.

  • Account information — username, password, preferences, and account settings.

  • Transaction information — items viewed, added to cart, purchased, returned, exchanged, or cancelled.

  • Communications — messages, feedback, reviews, or inquiries you send to us.

  • Device and usage data — IP address, browser type, operating system, referring URLs, and interaction data through cookies and analytics tools.

Personal Information Sources

We may collect personal information:

  • Directly from you (e.g., during checkout, account registration, or contact forms).

  • Automatically through cookies and tracking technologies when you browse our site.

  • From service providers (such as payment processors, analytics platforms, or email/SMS tools).

  • From partners or third parties (e.g., advertising networks, affiliates, or social media integrations).

How We Use Your Personal Information

Depending on your interaction with us, we may use your personal information to:

1. Provide, Tailor, and Improve the Services

Process orders, facilitate payments, fulfill shipments, manage your account, provide customer support, and improve your shopping experience.

2. Marketing and Advertising

Send marketing communications (email, text, or postal), display personalized ads, and provide promotions based on your interests or past purchases.

3. Security and Fraud Prevention

Authenticate accounts, detect or prevent fraud, enforce our Terms of Service, and protect the safety and integrity of our Services.

4. Communicate With You

Respond to inquiries, provide support, confirm orders, and send operational notices or updates.

5. Legal Obligations

Comply with applicable laws, respond to lawful requests, and enforce or defend legal claims.

SMS Marketing and Communications

We offer the option to sign up for text (SMS) notifications for marketing, product updates, and order-related communications.
By subscribing to our SMS program, you consent to receive recurring marketing and transactional text messages at the phone number provided. Consent is not a condition of purchase. Message and data rates may apply, and message frequency varies.

You can opt out of SMS marketing at any time by replying STOP to any message or contacting us directly.

How We Use and Protect SMS Data:

  • We collect your phone number and consent to send you messages related to orders, promotions, or cart reminders.

  • We do not share, sell, or transfer your SMS opt-in data or consent to any third parties for their marketing purposes.

  • SMS data is stored securely and used only for the purposes stated at the time of opt-in.

SMS Abandoned Cart Disclosure:

The Board Haus's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

Third-Party Data Sharing Exclusion:

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Recognize your browser or device.

  • Keep track of cart items, preferences, and browsing activity.

  • Provide analytics to understand and improve performance.

  • Personalize advertising.

You can manage or disable cookies through your browser settings, but some parts of the website may not function properly without them.

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify, our eCommerce platform provider.

  • Vendors and service providers for payment processing, shipping, analytics, cloud hosting, and customer communications.

  • Marketing partners, to show you personalized offers or ads (subject to your privacy rights).

  • Affiliates or business partners, when necessary to provide Services.

  • Authorities or legal bodies, as required by law.

  • In a business transfer, such as a merger, acquisition, or sale.

Relationship with Shopify

Our store is hosted by Shopify Inc., which collects and processes data on our behalf. Shopify may use aggregated data to improve its services.
To learn more about how Shopify processes your personal data and your rights, please review:
👉 Shopify Consumer Privacy Policy
👉 Shopify Privacy Portal

Children’s Data

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect their personal data. If you believe a child has provided us with personal information, please contact us to have it deleted.

Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is 100% secure.
We retain personal data only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you reside, you may have the right to:

  • Access / Know what data we hold about you.

  • Delete your personal information.

  • Correct inaccurate data.

  • Opt out of targeted advertising or “sales” of personal data.

  • Port your data to another provider.

You may exercise these rights by contacting us at jeff@theboardhaus.games.
If you visit our website using a browser that supports the Global Privacy Control (GPC) signal, we will treat it as an opt-out request for targeted advertising on that device/browser.

We will not discriminate against you for exercising your privacy rights.

International Transfers

Your information may be transferred to servers outside your country (including the United States). When data is transferred internationally, we use appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.

Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date above reflects the latest version. We encourage you to review it regularly.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or your personal information, please contact us at:

The Board Haus
📧 jeff@theboardhaus.games
📍 3156 Drew Drive, Hamilton, OH 45011, USA